Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can reach us through live chat, email or phone for quick help with deposits, withdrawals, verification and site access. For account security or payments, have your ID and transaction details ready to speed up the process. We aim to provide clear, practical responses and will connect you with the right team to resolve your issue. We aim to resolve most queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within 1 hour) |
| General enquiries | [email protected] (corporate and account queries) |
| Affiliate enquiries | [email protected] (partner requests, response within 48 hours) |
| Phone | +1 416 358 7294 (English support) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send explanations or documents. Please include a clear subject line and current contact details so we can process your request without delay. For quick reference use [email protected] and attach any relevant files to speed up verification and follow-up.
Submit your enquiry
Response Time
Our support team typically responds within one business day for most inquiries. Simple requests like account help or payment questions are often handled faster, while complex issues such as document verification or security reviews may take longer depending on the case. If you need an update on a pending matter, contact support and we’ll provide an estimated timeline.
Feedback
Have feedback or ideas to improve the site? We’d love to hear from you. Send suggestions about games, payments, promotions or usability and our team will review them carefully. We use player feedback to fix issues, refine features and improve the overall user experience across Canada. Your input helps shape updates and future promotions.