Responsible Gambling Policy

At Wildz we take responsible gambling seriously. We aim to keep play safe and controlled by offering clear tools, practical advice and prompt support. If you ever feel your play is getting out of hand, we encourage you to use the controls below or contact support for help. Our goal is to make sure gaming stays an enjoyable activity for everyone.

Player protection principles

We put player safety first by combining proactive checks with user-controlled measures. We monitor activity patterns to identify potential harm and may reach out if we spot signs of risk. We also provide tools that let you limit your activity, pause play, or exclude yourself entirely. Our approach is confidential, non-judgemental and focused on reducing harm.

Activity-control tools

You can manage your account with a range of tools designed to give you control over how you play. These include deposit controls, loss limits, session reminders, temporary account breaks and full self-exclusion. Most tools are available directly in your account settings so you can apply them at any time.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately in many cases and can be lowered at any time. Increasing a limit may be subject to a waiting period to discourage impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These limits are applied to net losses and can be set for short or longer intervals. Setting a loss limit can help you stay within a budget and avoid chasing losses.

Time limits and account breaks

Session reminders and time limits help you keep track of how long you play. You can opt in to automatic reminders after set periods, or request an account break - from a short pause through to several months - depending on what you need.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a defined period and prevents new registrations from you during that time. We will disable account access, suspend marketing communications and help point you to further support if needed.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, repeated unsuccessful attempts to stop, borrowing money to play, or neglecting daily responsibilities. If you notice these changes in yourself or someone close to you, consider using our controls or seeking advice.

Tips for maintaining control

Set realistic limits before you start, decide on a loss and time cap, stick to your budget and take regular breaks. Treat gambling as paid entertainment, not a way to make money. If you find yourself chasing losses, stop play and review your limits.

Professional help and support organisations

If you need specialist support, contact provincial services such as ConnexOntario or your local problem gambling helpline. National and local organisations, including Gamblers Anonymous, provide counselling and peer support. For immediate help, reach out to your provincial health services or a licensed counsellor.