Data Privacy Policy
This Privacy Policy explains how Wildz collects, uses and protects personal information when you create an account, use our services or visit our site in Canada. We take your privacy seriously and describe below the types of information we handle, why we need it and the choices available to you.
Types of data we collect
We collect information needed to operate an online casino account and to meet legal and security obligations. That includes personal data, technical data and transactional data.
Personal data
Personal data may include your name, date of birth, contact details, address, government-issued ID for verification, and any correspondence with our support team. We also collect account credentials and security information to protect your account.
Technical data
Technical data covers device information, IP address, browser type, operating system, language, and usage details such as pages visited and game activity. This data helps improve site performance and detect suspicious activity.
Transactional data
Transactional data includes deposits, withdrawals, bet history, bonus usage and payment method details. We may also maintain records of disputes and any compliance checks required under applicable laws.
How we use your information
We use information to create and manage your account, process payments, verify identity, prevent fraud, and comply with legal obligations. Data is also used to provide customer support, resolve disputes, and improve our services and site functionality. Where permitted, we may use aggregated or anonymized data for analytics and operational reporting.
Data protection practices
We protect personal information using technical and organisational measures such as encryption, access controls, and secure servers. Access to personal data is limited to staff and service providers with a need to know. We review and update security practices regularly to address new risks.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, maintain session state, and analyse site use. Some cookies are essential for core services. Others support analytics and advertising. You can manage cookie preferences through your browser or our cookie settings while noting that disabling certain cookies may affect site functionality.
Your rights
Under applicable privacy laws you may have rights to access your personal information, request correction, restrict processing, object to certain uses, or request deletion. You may also withdraw consent where processing is based on consent. We will respond to valid requests in line with legal requirements.
Access, correction and deletion of data
To request access, correction or deletion, contact our privacy team at [email protected]. We may need to verify your identity before acting on a request. In some cases we may retain information where required by law or for legitimate business purposes such as fraud prevention or dispute resolution.
Information sharing and third parties
We share information with service providers needed to operate our services - for example payment processors, identity verification providers, customer support platforms, fraud monitoring services and analytics vendors. We also disclose information when required by law or to protect our rights. Third parties are contractually bound to protect your data and only use it for authorised purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will publish the updated policy on the site and, where appropriate, notify you through your account or by other reasonable means.