Terms of Use

These Terms and Conditions describe the rules that apply when you use the Wildz online casino platform in Canada. They explain the relationship between you and us, including account responsibilities, eligibility, acceptable use, bonus rules, payments, dispute procedures, and how we update these terms. By registering or using your account you agree to follow these terms and any related policies posted on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide true personal information during registration and notify us of any changes. Protect your login credentials and do not share your account with others. We may require identification documents to verify your identity and to process withdrawals. Failure to complete verification when requested can result in limited access, withholding of winnings, or account suspension.

Verification and security

We will ask for government-issued ID, proof of address, and, in some cases, proof of source of funds as part of our verification process. We use standard security measures to protect account data, but you must inform us immediately if you suspect unauthorised access.

Account limits and suspension

You may set personal deposit and play limits in your account settings. We also reserve the right to impose temporary or permanent limits, close accounts, or suspend activity where there are reasonable grounds such as suspected fraud, bonus abuse, regulatory obligations, or breach of these terms.

Eligibility requirements

To open and use an account you must meet the legal age in your province and be located in a jurisdiction where our services are permitted. We accept one account per person. Residents of restricted jurisdictions are not permitted to register or play for real money. You must not provide false information or attempt to register multiple accounts.

Acceptable platform use

Use the site in a lawful and fair manner. Prohibited activity includes collusion, fraud, use of bots or automated tools, attempting to manipulate game outcomes, and abusing bonuses or promotions. Do not attempt to circumvent geo-location checks or account restrictions. We may investigate suspicious behaviour and take appropriate action, which can include closing accounts and confiscating funds where abuse is confirmed.

General bonus and promotion rules

Promotions, welcome bonuses, free spins, and other offers are subject to specific terms that apply in addition to these Conditions. Bonus amounts may carry wagering requirements and game contribution rules. Maximum bets while wagering on bonus funds may be limited. Withdrawal of bonus-derived funds may be restricted until wagering and verification conditions are met. We reserve the right to refuse or revoke bonuses where we reasonably suspect abuse.

Deposits and withdrawals

We support common Canadian payment methods for deposits and withdrawals. Minimum deposit and withdrawal amounts may apply; for example, minimum deposits are typically CA$10 and minimum withdrawals often start at CA$20. Withdrawals are subject to verification checks and anti-money laundering controls. We aim to process approved withdrawal requests promptly, but processing times may vary by method and may require additional checks for large or unusual transactions.

Dispute resolution

If you have a dispute, contact our support team so we can investigate and attempt an amicable resolution. Provide relevant account details and evidence. If we cannot resolve the matter internally, you may be advised of external avenues available in your jurisdiction. Our decisions will be made in good faith and in accordance with these terms.

Changes to terms and conditions

We may update these terms from time to time. When changes are material we will notify you via the account notice area or email. Continued use of your account after notification constitutes acceptance of the updated terms. You should review these terms periodically and contact support if you have questions.